Why body language matters

Richard Newman on how a simple hand gesture could alter the outcome of a client meeting How important is it to use the right body language? "In this day and age, we don't need to have face-to-face communication any more;  we have text messaging, emails, faxes, post. So, if we are face-to-face, we have to make sure our body language and our voice are productive and useful, or you may as well simply send your client a fax of the information. "You must decide how you want your client to feel about numbers and finance. I often speak to people about the rule of 3%. In some circumstances...