Turner admits FSA can't deliver 'perfect consumer outcomes'

In his annual address to the British Bankers Association (BBA), Turner said achieving the right balance between consumer protection and freedom of choice will be one of the most difficult tasks facing the new Consumer Protection and Markets Authority (CPMA). He also stressed in a free society, consumers must take some responsibility for their decisions, which makes it even harder for the regulator to achieve perfect results. "We cannot ensure that all consumers are sold products perfectly appropriate for their needs, nor should we set that as an objective, because we cannot ensure tha...