SIPP firms slated for poor IFA service

Research among IFAs suggests many feel service standards in the SIPP sector fail to live up to expectations. Analysis of customer perceptions by IIC found SIPP providers got an average rating of 7.15 for customer service, compared to an average for all sectors of 7.27. IIC says SIPP providers must improve their service propositions for both business and regulatory reasons. Neil Craig, managing director of IIC, says: "Quality of service is likely to remain a key differentiator for SIPP providers and the TCF culture being promoted by the FSA is fundamental to that. "As has been se...