Life companies pledge customers won't suffer due to Royal Mail

The life companies say customers should take steps to choose a more reliable service when sending time critical documents, but they will keep an open-mind on lapses arising from the strikes. Juliette Emblem, spokesperson for the Prudential, says: "In the nature of treating all our customers fairly we will back date all delayed claims. "Where documentation is delayed we will take the signature date as our measure of when something was sent, so customers trying to make a deadline, including for special offers or promotions, won't face disadvantages." So far, none of the companies hav...