NU makes pension service promise to advisers

The promise means Norwich Union has undertaken to issue a completed policy for an eligible regular, single and transfer application within five days of receipt of a fully completed and accurate application (and monies where applicable). The company will also call and inform advisers to highlight any issues if it is unable to process an application within five working days. Brian Bussell, director of pensions at Norwich Union, said the promise will deliver a number of targeted service improvements to help advisers. Bussell said: “By listening to the feedback we received, we ensured tha...