Providers play a role in fair advice, says FSA

Ahead of the FSA’s consultation paper on the division of responsibilities between providers and distributors in treating customers fairly (Tcf) – due later this week – Tiner told delegates at the Asset Management Conference providers have an ongoing contractual relationship when it comes to post-sale service. “Providers are not only likely to be involved in designing and targeting products but also in providing communications to those firms that sell those products to consumers or to the consumers themselves,” says Tiner. Although distributors will generally be responsible for the sale...