Audit trails 'will end non-disclosure disputes'

The firm welcomes the significance placed on audit trails by the Association of British Insurers (ABI) in its guidance document on tele-interviewing and online protection applications published last week. It says the introduction of an audit trail – a record of every stage of an application for a protection product – “should reduce uncertainty at claim stage of what was said at the time of sale”. The ABI paper states: “For both the online and tele-interviewing processes there should be an audit trail so that the process can be demonstrated at a later date.” Andrew Gething, managing d...