FSA to push for simpler client documents

Speaking at the Office of Fair Trading’s European Competition and Consumer Day yesterday, McCarthy told delegates it is important for “national and EU initiatives to guard against not information overload but data overload” when presenting consumers with information related to prospective purchase. The FSA says it is essential customers can get adequate information but this should just be the key facts rather than a load of data, some of which is irrelevant, says the FSA. As a result, McCarthy added the FSA will be reviewing the documents which must be given to a prospective client “wi...