Non-disclosure the 'biggest issue' in protection

Speaking at the Protection Review Conference in London today, Kirwan says: “The most important issue for our industry is non-disclosure. "We’re reducing the number of incidents, but we need to do more work on treating people fairly when non-disclosure comes up.” Kirwan also outlined non-linked non-disclosure as a key reason for the industry’s poor public image, an issue which television programmes, such as BBC’s Watchdog, have often been critical of. Kirwan says: “We’re not going to get people on our side by turning down someone’s breast cancer claim because they didn’t tell us they h...