Pension IFAs lose £8k a year thru poor provider service

A survey conducted among 200 IFAs by insurance technology specialists FIS Softwarefound one in five (21%) firms rated the service they receive from L&P providers as "appalling", while 62% found the service to have gotten worse over a twelve-month period. A major complaint, marked by a third of IFAs questioned, said they expected to be left in the lurch for a full working week or more before obtaining information from an L&P provider. Greg Heath, managing director, Derbyshire Booth Financial Management urged L&P providers to improve service, to enable IFAs to compete post-depolarisation...