New chair in FSA Complaints Commissioner reform

Holland takes over from Rosemary Radcliffe, who has held the position since its inception in 2001. Alongside the appointment of a person to deal with complaints from practitioners, firms and consumers against the FSA, the regulator has also published feedback on its consultations on changes to its complaints procedures. Policy Statement 04/18 Changes to the FSA’s Complaint’s Scheme Feedback on CP04/6 and made text suggests responses have generally been positive on the two main questions posed by the consultation. The first concerned the introduction of a “fast track” method of hand...