FSA delivers mixed report on endowments

Starting with the negative, it appears almost half (22) the 52 biggest firms in the sector, representing some 90% of business, are still not handling complaints in the best way possible. The FSA says in its document Mortgage endowments: Delivery higher standards it has sufficient “concerns” on this issue to order 10 out of the 22 identified to not only improve their complaints handling, but actually review cases already handled. It has not at this point, however, identified by name the firms failing to meet its expectations. As a result some 100,000 cases are having to be looked over ...