FSA meets 82% of service standards

Of the 72 standards it set itself between 1 April and 30 September, the FSA received no requests in relation to 11 of these and, of the remaining standards, it: Met 50 standards (82%); Achieved better than 90% of the target level for 10 standards (16.4%); and Achieved less than 90% of the target level for one standard (1.6%). Of the 11 standards it did not meet, the FSA says all but one required it to meet a target level of 100%, which it says mean delays in any individual case may have resulted in a missed standard. It achieved less than 90% of the target level for the st...