Resolution has confirmed its decision to appoint Capita to take over the customer service and administration of its life and protection businesses, in a deal worth £580m over 12 years.
The deal will see Capita take over the administration for Scottish Provident; the former Scottish Mutual and former Abbey National Life businesses and the Britannic and Alba life funds which have been merged into Phoenix Life, while IT services to Resolution will also be provided by Capita. Although Scottish Provident International will continue to manage new and existing policyholders directly from its offices in the Isle of Man and Hong Kong, while the Scottish Mutual International closed book will be serviced directly by Resolution staff based in Dublin. Around 2,000 staff from acro...
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