IFAs urged to double-check communications ahead of A-Day

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Michael Brown, Abbey's head of pensions and retirement customer propositions, says IFAs should check and re-check client communications strategies in the lead up to A-Day to ensure they have covered all possible angles.

Brown cites carry-back as just one issue IFAs may need to take into consideration, and how this and other rule changes mean advisers should ensure any communications do not leave the business open to exploitation with the benefit of hindsight. ”This is an industry judged by hindsight,” he says. For example, relying on letters stating that A-Day advice has been given in isolation from other advisory work may not be enough, Brown warns. What is important is for IFAs to act in the spirit of any letter sent to clients regarding action taken ahead of A-Day, not just rely on the letter i...

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