We spend 10 hours chasing applications - advisers

The results come just two weeks after findings from IFA firm Sesame, which found a similar percentage of firms spend the equivalent of one working day a week tracking life and pensions updates. Our poll also suggests a quarter of advisers spend between six and 10 hours carrying out the task while just 13.7% take under three hours. Informed Choice joint managing director Martin Bamford says the poll adequately reflects the time he spends chasing case progress. “Providers don’t make it easy on you at all, even the simplest query takes a lot of time and you have to repeatedly chase them up,...