Natwest's 'impartial' MoneySense service slammed by Which?

Just four of the 20 MoneySense sessions attended by Which? researchers provided the impartial information advertised, without any attempt either at or after the meeting to interest the customer in NatWest products. In six of the visits, the adviser spoke exclusively about NatWest products while, in two meetings, there was no mention of shopping around. In the other ten visits, the researcher was passed onto a customer service adviser, or the MoneySense adviser ended the session and went on to speak exclusively about NatWest products. The advertisements promoting the MoneySense initiat...