Over 400 customer service and support staff in Belfast will transfer to Capita when it takes over sales and administration services for Prudential UK's life and pensions range.
The two companies have signed an outsourcing agreement which plans to build on Capita’s existing contract providing a full range of life and pensions administration services for Prudential’s International cross border business which has been in place since 2003. Following a period of consultation over the future of Prudential’s Belfast based operations, it has been decided Capita will deliver end-to-end support for Prudential’s UK life and pensions operations. And around 450 staff from Prudential’s customer services, PruDirect and support services operations will move to Capita in the e...
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