IFAs expect to be transacting around £3.2bn worth of consumer business electronically by 2009, suggests the latest survey by the Exchange.
Details of the Exchange’s 2005 Technology Index study – which questions around 300 IFAs- reveals more than half of IFAs anticipate they will be conducting at least half of their business electronically in five years time as a result of the time savings. The Exchange points out technology has advanced since this survey was last conducted in 2004 as just 39% of those in 2004 said time savings were the main benefit to completing business online. It seems improved customer service is also identified as one of the improvements for IFAs, according to 21% of those surveyed, along with cost-c...
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