Standard Life has been criticised for closing one of its IFA support centres, despite the insurer saying service levels would not drop as a result of its strategic review of distribution.
Last month, the group announced almost 200 jobs would be cut in its distribution channel as part of a strategic review of its business. As part of the review, the company is cutting down the size of its regional call centres from 11 to six. Standard Life says all changes are "designed to lead to improved operational efficiencies in our distribution channels", and insist the changes will not impact on service levels. However, advisers have received letters from Standard Life informing them they are closing its Bristol based telephone support operation to save money. Almost 70 sta...
To continue reading this article...
Join Professional Adviser for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes
