More firms to be investigated on PPI sales

The new phase will be completed by the end of June 2007 and will include mystery shopping and a programme of follow-up work with firms whose practices were earlier identified as deficient, as well as visits to a sample of firms not previously visited. In particular, the FSA says it will focus on firms where the sale of PPI is a minor activity relative to their main business. The work builds on two earlier phases in 2005 and 2006, which found many firms were not giving customers clear information during the sales conversation, customers were not being made fully aware there may be parts ...