Pensions complaints face 1-yr backlog

In his annual report, David Laverick, the pensions ombudsman, blames a lack of resources, particularly technology, for the delay in dealing with complaints although he says this has been improved by the addition of Charlie Gordon as deputy ombudsman. Over the last year, Laverick says the number of complaints made to the Pensions Ombudsman was nearly 30% less than in the previous year, at 2,790 in the year ending 31 March 2006 compared to 3,930 in 2005. Of these complaints, 937 enquiries were accepted for investigation, 951 were referred to the Pension Advisory Service (TPAS), 705 were...