OFT to examine PPI sector

clock

The Office of Fair Trading (OFT) has launched a market study to look in depth at the payment protection insurance (PPI) sector following a super-complaint from Citizens Advice.

The OFT response to the super-complaint, published in December 2005, identified issues which pointed to the sector not working well for consumers and indicated the need for a more detailed examination. The issues were: Consumers face difficulties in getting information they need about alternative suppliers and the information available is often too technical to be understood easily; There are high costs or other barriers to entry for standalone PPI providers; There is a wide degree of variation in pricing in the sector; and Gross profit margins appear high – PPI ratios are ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Protection

Budget 25: The protection and health headlines

Budget 25: The protection and health headlines

NHS, welfare reform, NI, economic inactivity and more

Cameron Roberts
clock 27 November 2025 • 2 min read
Why life and income protection planning is essential for every business

Why life and income protection planning is essential for every business

Protecting livelihoods, relationships and the long term vision of a business

Ken Maxwell
clock 10 November 2025 • 4 min read
Unintended consequences: Why protection needs tech-led transformation

Unintended consequences: Why protection needs tech-led transformation

'The protection industry cannot afford to rely on legacy systems and manual processes'

Paul Yates
clock 30 October 2025 • 2 min read