AXA Life proposes outsourcing deal

Under the proposals, Capita would administer and service all customer and intermediary requirements in connection with approximately 3.2m traditional life and pension policies not actively marketed today and are held on older IT systems. The move will allow AXA to focus its investment on providing quality service to its wealth management, protection and corporate benefits businesses while Capita provides dedicated investment and service to the traditional business. The proposals for the traditional business are designed to deliver significant improvements in customer service from proc...