FSA misses communication standards

The report compares the FSA’sperformance over the last six months with its service standards and suggests 76% of the standards were met, 19% were nearly met and 5% were not met. The standards which the FSA failed to meet all relate to its consumer and firm contact centres: providing a substantive response to correspondence received by the consumer call centre; meeting requests received through the automated consumer leaflet request telephone lines; and not abandoning calls made to the firm contact centre. Fay Goddard, deputy director general at the Association of Independent Financial A...