The FSA has today published the latest addition to it Treating Customers Fairly (TCF) web site as the deadline for management information (MI) looms.
The publication highlights developments since the last update in November 2007, as well as linking to support materials to assist firms in meeting the deadline. Firms must meet two TCF deadlines in 2008, the first being the implementation of MI procedures in March to ensure firms have sufficient evidence to test their TCF compliance. Secondly, by December, firms must demonstrate they are treating customers fairly. As part of a preliminary exercise, all major retail firms, with some exceptions, and a sample of smaller firms will be assessed against the March Deadline. All firms to which TC...
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