ABI updates mortgage endowment code

The update follows consultations with member companies as well as trade bodies and consumer groups, the ABI says. Highlighting the FSA’s new rule on information about complaints timing - also revealed yesterday - the revised code include changes to the standard re-projection letters that: draw customers’ attention more clearly to the need to act to deal with any projected shortfall introduce a new warning box containing extra information about how and when to complain provide details of a website address and phone number for contacting independent advisors Mary Francis, direc...