Half of complaints against insurers handled 'poorly' - consumers

The results reveal 3% of customers have made a complaint to their provider in the past 12 months and over half (55%) felt their complaint had been handled "poorly". Only 4% of customers felt their complaint had been handled excellently. As with last year's results, a consistent 86% of customers "strongly agreed" or "agreed" their insurer was "easy to do business with", while just over three quarters (76%) felt their provider "really cares about its customers" and 86% believe their provider "treats customer fairly". Views of companies' payment process saw the biggest improvement from l...