FSA and FOS say 'no' to wider implications appeals

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The Financial Services Authority and the Financial Ombudsman Service have published updated procedures for complaints handling but say an external appeals process will not be introduced on 'wider implications' cases.

Under the new arrangements the FSA and the ombudsman will have nominated individuals within both organisations who will act as contact points for wider implications cases and be responsible for communication and co-ordination. Named individuals will be expected to be available to receive recommendations from firms, trade bodies and consumer bodies and liaise between the FSA and the FOS in order to ensure the referral process and any feedback is administered efficiently. However, following consultation with firms the FSA says it does not intend to recommend the government introduce an ex...

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