FOS reports PPI complaints are on the increase

The number of complaints about Payment Protection Insurance (PPI) made to the Financial Ombudsman Service (FOS) increased six-fold last year. In its annual review, the body revealed the proportion of complaints regarding the sales processes of PPI had grown while the total number of complaints had risen from 1,832 to 10,652 in one year. The review stated: "From the second half of 2006, we [the FOS] started seeing a distinct change in the type of complaints we were receiving. An increasing proportion of disputes focused on how PPI policies have been sold - and how they operated - rather ...