Industry uproar against FOS publication

The future impartiality of the Financial Ombudsman Service (FOS) has been called into question following the publication of the Hunt Review last month. The industry has reacted vociferously against the idea that an awards scheme should be launched to identify and reward businesses that handle complaints well and a wooden spoon scheme for the worst performers. Jonathan Davies, partner at Reynolds Porter Chamberlain, said singling out firms that have lost the highest proportion of FOS cases to receive official wooden spoon awards would put unfair pressure on companies not to oppose compla...