Are advisers becoming 'numb' to poor platform service?

Following the publication of Parmenion's The Impact of Poor Platform Service report in conjunction with The Lang Cat, this episode of Professional Adviser TV looks at some of the main findings that stood out and what was identified by advisers as the main downfalls from platforms when it comes to their service. Jennings and Holt highlighted the ripple effects of this poor service from platforms for financial advisers, and how might this impact the service they are able to give their clients. Despite platform service still being an issue, the research showed that the proportion of advi...