With mis-selling, general insurance regulation and a sharp rise in complaints, the Financial Ombudsman Service is working flat out, says Reidy Flynn . Peter Madigan reports
Considering most intermediaries regard a visit from the ombudsman in the same light as an appointment with the grim reaper, Reidy Flynn is surprisingly disarming. In an impressive career that has spanned 30 years, taken her across three continents and involved thousands of cases, Flynn has made a living out of law and adjudication. A qualified barrister, Flynn worked her way up within the legal profession from an assistant legal adviser in London to highflying commercial practices in New York and Hong Kong, before returning to the UK to join the Insurance Ombudsman Bureau where she stay...
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