In the driver's seat

Still wearing some of the make-up from his GMTV interview that took place earlier in the day, Nick Starling arrives at the Association of British Insurers (ABI) foyer with a smile and a firm handshake. "The interview this morning was really difficult as they put me in the sofa next to a person who had had their critical illness (CI) insurance claim declined. That was really tough," he admits, but adds that he still does not "for a nano second" regret taking on the job at the ABI. Like so many people in the insurance industry, Starling did not deliberately set out to specialise in insuranc...