Peter Hinchliffe , lead Ombudsman for general insurance at the FOS, tells Johanna Gornitzki the industry needs to pull its socks up to gain back customer confidence
A lawyer by training, Peter Hinchliffe joined the Financial Ombudsman Services (FOS) at the same time as general insurance regulation came into effect in early 2005. At first, he anticipated the new regime would bring on a fair share of challenges, particularly as it involved communicating with a completely new group of people. However, he says with a sigh of relief, the move went very well. In his role as lead Ombudsman for general insurance, Hinchliffe gets to encounter policyholders who are unhappy with their financial purchases on a daily basis. Discussing the problems plaguing the ...
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