Reclaiming trust

Lucy Quinton:To kick off the questions today, I thought wecould start by looking at the main problemsurrounding the issue of claims. Jennifer Gilchrist:The main problem that we have right now isnegative press and TV stories that are not reallyhelping anyone. Julie Hopkins:The statistic that fascinates me is that, betweenthe year 2000 and 2005, the industry paid£2bn worth of critical illness (CI) claims. Andthat is never mentioned in any articles. But it isa few aberrant claims that get covered. It is nonlinkednon-disclosure that is the issue mostpeople cannot grasp. Christine Gallaghe...