Sign of quality

Richard Thomas has worked in insurance all his life. He joined the industry straight from school and spent the next 25 years working his way up through the ranks in both the general and health insurance sectors. Thomas's major calling however, came when he was headhunted to set up a long term care (LTC) business. A joint venture by Hambro Assured Care and Guardian, Thomas spent, what he calls, "the next eight years failing to sell long term care insurance" but admits he learned a great deal from the experience. Making changes "One of the most crucial things I learned was that when so...