All will be revealed

Paul Robertson:Just how important is non-disclosure? Askingaround, the highest estimate I have got from anyprovider on non-disclosure was around 11%. Is itreally a pressing issue for the industry? Steve Maybury:I have seen figures higher than 11%, so to me,that shows that it is quite important, thecustomer does not always understand what theyhave got to go through to buy one of our productsand then potentially get the claim paid at theend of it. Nick Kirwan:I would say from an adviser’s perspective, theperception is probably greater than reality. So itgives quite a negative perception a...