Where is the line drawn for advisers servicing the vulnerable?

We need a better framework in place around vulnerability

Hope William-Smith
clock • 4 min read

We recently started a new project at Professional Adviser where we survey advisers and the wider industry for their anonymous views on a couple of timely questions each week.

At the end of each survey, there is an option for respondents to provide a question or view they would like us to then include. One response last week caught my eye in particular and sheds light on a dilemma I have been grappling with for some time. Ever since Consumer Duty came onto the radar, I have felt particularly drawn to the Financial Conduct Authority's (FCA) work around vulnerability and client care. I think this comes from my early days in the UK covering the then very recent collapse of the British Steel Pension Scheme and the nuances in that situation that shone through regar...

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