Mark Greenwood: How to deliver good outcomes for vulnerable clients

A level playing field

"Firms themselves may also inadvertently add to stresses which exacerbate vulnerability through the systems and processes they adopt, potentially creating consumer detriment." - Mark Greenwood
"Firms themselves may also inadvertently add to stresses which exacerbate vulnerability through the systems and processes they adopt, potentially creating consumer detriment." - Mark Greenwood
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When it comes to vulnerability, are you providing fair treatment to all clients? Mark Greenwood looks at the issues and shares insight on how to conduct business with care and consideration

Consumer vulnerability has been a topic of discussion over many years, but the Financial Conduct Authority's (FCA) guidance paper in mid-2019 made it clear that vulnerability is very firmly in the regulator's...

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