Tim Orton: Is your business set up to advise 21st Century families?

Out of the blue, a financial adviser receives a phone call or email from the son or daughter of a longstanding, recently deceased client. The message confirms the assets the adviser has managed so diligently over the decades will, from now on, be managed by someone they have never heard of before. The reason could be that the son or daughter has a relationship with their own adviser and not with the adviser their parents had used - it can be as simple and sudden as that. But it doesn't actually have to be like that at all. We are increasingly seeing references to ‘intergenerational' i...