An adviser bonus approach Rory Percival approves of

Performance management - the remuneration of staff beyond their contracted salaries - has been an area of contention in financial services. Done badly it can create problems with compliance, but conducted well it can boost team morale and productivity and improve the client experience, said Hoskin. The founder of adviser certification body Standards International presented to advisers at her WOW! Workshop in London on 14 October. She divulged a performance management model which is embedded in the culture of a firm and, as such, met the approval of Financial Conduct Authority (FCA)...