Five mistakes you're probably making with your business

Can there be such a thing as focusing too much on the job? Yes, according to Standards International founder Hoskin (pictured), who leads financial planning certification body Standards International. She has spent several years studying adviser firms, and awarding some the international ISO 22222 certification (for individuals) or the UK quality standard BS 8577 (for firms). From the state of the flowers displayed at reception to the skill set of support staff dealing with clients, Hoskin has observed many a mistake advisers make when running their businesses.  After ten years ...