Lee Travis: We should all get behind the PFS's Consumer Confidence Campaign

Consumer research evidences that, across the board, financial services are viewed with suspicion and a lack of trust. We need to unite if we are to stand a chance of this changing. Winning the trust of the public can only be achieved interdependently as a collective, united in the cause for just recognition, not as a sector critically vocal of one another. Wasn’t building consumer confidence one of the primary drivers of the Retail Distribution Review (RDR)? So why now, a year after its implementation, does research from unbiased.co.uk suggest that only one in five people has sought advi...