David White: What does 'good' ongoing service look like?

To be ready for the post-RDR world, advisers will need to make some important choices regarding key aspects of how they operate their business. With this in mind, the FSA deserves credit for the clarity of its published advice on what types of services advisers will need to offer to clients to justify charging them an ongoing fee. We now know a clearly-defined service (say an investment review conducted up to once a year) will be acceptable even if the trigger for the review is controlled by the client rather than the adviser. Hopefully, this will now end the debate around whether – and ...