Technology: Let's make some magic!

This is the 21st century. The internet, mobile phones and digital technology have revolutionised the way we live and work. Supermarket customer relationship management departments know more about our lifestyles than our friends do, while search engines pre-empt our every desire with unerring accuracy. Data is captured, collated, filtered and extrapolated at the touch of a button. So why has no one told the claims department? There is dissatisfaction among claims managers in relation to the levels of investment their departments receive. Medicals Direct’s latest Attitudes survey, carried...