All companies look to assess life claims promptly and efficiently, yet delays do occur, mainly due to probate. Alex Isted looks at an initiative to solve this problem
The vast majority of life claims will prove to be valid. The management of any claim will be driven by the initial response to the receipt of a claim and the expectations set to the claimant at that time. With life claims there is a clear expectation on the part of the claimant that the claim will be met and settled quickly. This expectation is generally merited since the basis of a claim is usually very straightforward. The ABI has established a Working Party whose brief is to consider ways to help the life claims process. The main focus is to improve this process so that claim proceeds...
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