A stab in the back: Slow claims

The vast majority of life claims will prove to be valid. The management of any claim will be driven by the initial response to the receipt of a claim and the expectations set to the claimant at that time. With life claims there is a clear expectation on the part of the claimant that the claim will be met and settled quickly. This expectation is generally merited since the basis of a claim is usually very straightforward. The ABI has established a Working Party whose brief is to consider ways to help the life claims process. The main focus is to improve this process so that claim proceeds...