At the touch of a button

Tele-claims is a much newer service than tele-interviewing but the benefits are already well understood. Office-based nurses offer sympathetic, practical and comprehensive assistance as soon as a claim is made. During the initial triage, the precise nature of the medical condition is assessed and further information requested. At this stage, a nurse with specialist training offers ongoing, empathetic support, suggesting rehabilitative treatments and recommending specialists where appropriate, minimising time spent away from work. The importance of timely rehabilitation cannot be overstat...