Make the right choices

The Financial Services Authority's move towards principles-based regulation has thrust the notion of Treating Customers Fairly (TCF) into centre stage. Product providers and advisers need to work hard to put TCF at the heart of their business or face dire consequences. The retirement income market is one case where it could be argued that the decisions made by those who operate within it could have a detrimental effect on the consumer unless they explore all the options available to them before making long-term commitments. This is a huge market, worth about £12.6 billion last year and ...