Running like clockwork

There has probably never been a time when life insurance underwriting, and claims assessment and payment, have been under greater consumer and media focus. Equally, the protection industry has sought to become more transparent in its underwriting processes, and in its claims payment record. Consumers have a right to have valid claims paid swiftly with a minimum of fuss. Equally, they and their financial adviser expect a quick and easy underwriting process and policy issue. And what life insurer would not want an expedient, cost effective, efficient underwriting process combined with an ex...